KOVE After-Sales
Support for your KOVE in Colombia is handled by Carrera Motos S.A.S., the brand's official importer. Your warranty applies from the purchase; the service network is being built, based in Bogotá.
After-sales areas
Technical service
Maintenance and repairs for your KOVE per each model's factory specification. The first service is key to keeping the warranty valid.
Learn moreSpare parts
Genuine KOVE spare parts and manufacturer-certified components. Retail sales are not open yet.
Learn moreWarranty
Your KOVE has the factory warranty backed by the importer and the legal warranty of the Consumer Statute (Law 1480 of 2011). See timeframes, coverage and how to claim it.
Learn moreManual and warranty
The official document delivered with every KOVE: how to activate the warranty, what it covers, the grace period, and the maintenance schedule for each model. Published in full as web text and as a PDF.
Learn moreOil and lubrication
Which oil grade, to which standard and how many litres each model in the range calls for, and the Motul references that declare they meet that specification.
Learn moreWe are working to handle your KOVE's servicing, spare parts, repairs and warranty at our own location from November 15, 2026. Your warranty applies from the purchase and is handled as set out in the manual: in the meantime, write to us through the official after-sales channels.
Frequently asked questions
How long is my KOVE's warranty valid?
It depends on the model. Models of 250 cc and above have 2 years or 30,000 km, whichever comes first; models under 250 cc, 1 year or 20,000 km. The Rally and Off-Road families have their own timeframe: 1 year, 10,000 km or 200 hours of use, whichever comes first, with a separate legal notice. The timeframe for your motorcycle is on its model page and on the warranty page.
Where can I service my KOVE?
Today, servicing is arranged through the official after-sales channels. Carrera Motos S.A.S.'s own network is being built, based in Bogotá.
Are my KOVE's spare parts genuine?
Yes: they are genuine KOVE parts or manufacturer-certified components, brought in by the official importer. Arrange fitting with after-sales beforehand, so the warranty is not affected.
Why does the first service matter?
The first service (second handover) is key to validating and keeping the warranty. It must follow the factory specification. Arrange it through the official after-sales channels.
How do I claim the warranty?
Write to Carrera Motos's after-sales email with the chassis number (VIN) and what is failing. The invoice helps, but it is not a requirement: the warranty is honoured without it.
After-sales channels
For service, spare parts and warranty, reach us at Carrera Motos S.A.S.'s official emails.
Service and warranty
gerenciaposventa@carrera.com.coComplaints (PQRS)
pqrs.motos@carrera.com.coLegal
juridica@carrera.com.co
Opening hours
Monday to Friday 8:00–18:00 · Saturdays 9:00–14:00
Address
Centro Comercial Carrera, Av. Américas #50-15, Bogotá D.C.